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These General Terms and Conditions apply to the use of the Zeemed Instruments LDA website and to all products and services offered through our online store.
By accessing our website, creating an account, placing an order, or purchasing products from Zeemed Instruments LDA, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.
These Terms and Conditions apply to all customers, visitors, and users of our webshop unless a specific written agreement states otherwise.
Zeemed Instruments LDA reserves the right to update these Terms and Conditions from time to time. The version applicable to your order will be the version published on our website at the time the order is placed.
Zeemed Instruments LDA is a company based in Portugal specializing in medical instruments, with a particular focus on medical scissors and related professional instruments.
Our product range may include, among other products:
Our products are intended primarily for professional, healthcare, medical, institutional, or other appropriate uses depending on the specific product.
We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, colors, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images displayed on the website and the actual product, particularly regarding color, finish, packaging, or presentation.
Product images are provided for illustrative purposes unless otherwise stated.
Where applicable, product specifications may include:
Zeemed Instruments LDA reserves the right to modify product specifications, packaging, availability, or product presentation where necessary, provided that such changes do not unlawfully affect an order already accepted by us.
Our medical instruments are designed for appropriate professional and/or specialized applications.
Customers are responsible for ensuring that the products they purchase are suitable for their intended use and that they have the necessary knowledge, training, qualifications, or authorization to use them where such requirements apply.
Zeemed Instruments LDA does not provide medical advice, diagnosis, treatment recommendations, or professional healthcare instructions through the webshop.
Products must always be used in accordance with their intended purpose and any applicable manufacturer’s instructions.
All products displayed on our website are subject to availability.
Although we make every effort to maintain accurate stock information, occasionally a product may become unavailable after an order has been placed.
If we are unable to fulfill an accepted order because a product is unavailable, we will contact you and, where applicable, offer an appropriate solution such as:
All prices displayed on our website are stated in Euros (€) unless otherwise indicated.
Where applicable, prices include the legally required VAT. Any applicable delivery or shipping charges will be displayed separately before the customer completes the order.
Zeemed Instruments LDA reserves the right to change product prices at any time.
A price change will not affect an order that has already been accepted and confirmed by Zeemed Instruments LDA, except where the law permits otherwise.
Customers can place orders through our online webshop by selecting the desired products, adding them to the shopping cart, entering the required information, selecting a payment method, and completing the checkout process.
Before submitting an order, customers should carefully check:
After an order has been submitted, we may send an order confirmation by email.
An automated order confirmation does not necessarily constitute acceptance of the order if further verification is required.
Zeemed Instruments LDA reserves the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing, stock problems, payment issues, or other circumstances permitted by law.
Customers are responsible for ensuring that all information provided during the ordering process is accurate and complete.
This includes:
Zeemed Instruments LDA cannot be held responsible for delays, additional costs, failed deliveries, or other problems caused by incorrect or incomplete information supplied by the customer.
Payment must be completed using one of the payment methods available during checkout.
Depending on the options offered by Zeemed Instruments LDA, payment methods may include:
Orders will normally be processed after successful payment confirmation unless otherwise agreed.
If payment fails, is reversed, or cannot be verified, Zeemed Instruments LDA may suspend or cancel the order.
We deliver products to the delivery address provided by the customer during checkout.
Available delivery destinations, shipping methods, costs, and estimated delivery times will be displayed during the ordering process where applicable.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
We will make reasonable efforts to dispatch orders within the stated timeframe.
Where international delivery is available, customers are responsible for ensuring that the purchased products can legally be imported and used in the destination country.
Additional customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country.
Unless expressly stated otherwise, such charges are the responsibility of the customer.
Customers are responsible for complying with applicable import and regulatory requirements in their country.
For consumer purchases, the transfer of risk will take place in accordance with applicable consumer-protection legislation.
For business-to-business transactions, the transfer of risk may be governed by the applicable agreement, delivery terms, or commercial terms agreed between the parties.
Where applicable under Portuguese and European consumer legislation, consumers purchasing products online may have a statutory right to withdraw from the purchase within the legally prescribed period without having to provide a reason.
The withdrawal period and applicable exceptions are determined by applicable law.
Certain products may be excluded from the right of withdrawal where permitted by law, including products that:
Before returning a product, customers should contact Zeemed Instruments LDA and follow the return instructions provided.
Returned products should, where applicable, be:
Customers should take reasonable care of products while they are in their possession.
Where permitted by law, the customer may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
If you receive a product that is defective, damaged, incomplete, or different from what you ordered, please contact Zeemed Instruments LDA as soon as reasonably possible.
Please provide:
We will investigate the matter and provide an appropriate solution in accordance with applicable consumer and commercial legislation.
Depending on the circumstances and applicable law, the solution may include:
Products supplied to consumers are covered by the statutory guarantees required under applicable Portuguese and European consumer law.
Nothing in these Terms and Conditions limits or excludes mandatory consumer rights.
For business customers, warranty and conformity arrangements may differ depending on the applicable commercial agreement and legislation.
Medical scissors and other precision instruments should be handled, cleaned, disinfected, sterilized, stored, and maintained according to their intended use and applicable manufacturer’s instructions.
The customer is responsible for ensuring that the instrument is used correctly and appropriately.
Damage caused by:
may not be considered a manufacturing defect.
Where specific care instructions are provided with a product, those instructions should be followed.
Because our products may be used in medical and healthcare environments, customers must ensure that instruments are appropriately cleaned, disinfected, sterilized, or otherwise prepared before use where required by their intended application and applicable professional procedures.
Zeemed Instruments LDA is not responsible for contamination or damage resulting from improper handling, cleaning, sterilization, or storage after delivery.
Where products are purchased by hospitals, clinics, distributors, medical professionals, companies, or other organizations for business purposes, additional commercial terms may apply.
These may include:
Such terms may be agreed separately in writing between Zeemed Instruments LDA and the business customer.
For large or wholesale orders, customers may contact Zeemed Instruments LDA directly for product availability, pricing, packaging, delivery arrangements, and other commercial requirements.
A separate quotation or commercial agreement may apply to wholesale or bulk orders.
All content published on the Zeemed Instruments LDA website, including but not limited to:
is protected by applicable intellectual-property laws unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission from Zeemed Instruments LDA or the relevant rights holder.
Customers agree to use our website lawfully and responsibly.
You must not:
We reserve the right to restrict or terminate access to the website where there are reasonable grounds to believe that these Terms and Conditions have been violated.
The processing of personal data submitted through our website is governed by our Privacy Policy.
We process personal information in accordance with applicable data-protection legislation.
For more information about how we collect, use, protect, and retain personal information, please consult our Privacy Policy.
Our website may use cookies and similar technologies to provide essential functionality, improve website performance, analyze website traffic, and support other website functions.
For more information, please consult our Cookie Policy.
Zeemed Instruments LDA will take reasonable care to ensure that information on the website is accurate and that orders are processed appropriately.
However, to the maximum extent permitted by applicable law, we cannot guarantee that:
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Zeemed Instruments LDA will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
We will make reasonable efforts to minimize the impact of such circumstances and resume normal operations as soon as reasonably possible.
If you have a complaint regarding a product, order, delivery, payment, or our services, please contact Zeemed Instruments LDA.
We encourage customers to contact us first so that we can investigate and attempt to resolve the matter as quickly as possible.
Please include your order number and relevant details so that we can process your complaint efficiently.
Consumers may have access to alternative dispute-resolution mechanisms under applicable Portuguese and European legislation.
Where applicable, information regarding available consumer dispute-resolution procedures can be obtained from the relevant Portuguese authorities or consumer dispute-resolution entities.
Nothing in these Terms and Conditions prevents a consumer from exercising any mandatory rights available under applicable law.
These Terms and Conditions are governed by the laws applicable in Portugal, without prejudice to mandatory consumer-protection provisions that may apply to consumers residing in another country.
Where a dispute cannot be resolved amicably, it shall be handled by the competent courts in accordance with applicable Portuguese and European legislation, subject to any mandatory jurisdictional rights available to consumers.
Zeemed Instruments LDA reserves the right to modify these Terms and Conditions when necessary to reflect changes in our business, products, services, website, or applicable legislation.
The latest version will always be published on this page.
Customers are encouraged to review this page periodically.
Changes will not retroactively affect orders that have already been accepted unless required or permitted by applicable law.