- 30-Days Return Policy
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At Zeemed Instruments LDA, we want you to be completely satisfied with your purchase. We carefully inspect and package our medical scissors and instruments before dispatch. However, if you receive an incorrect, damaged, defective, or otherwise non-conforming product, we are here to help.
This Exchange & Returns Policy applies to purchases made through the Zeemed Instruments LDA online store and is intended to operate in accordance with applicable Portuguese and European Union consumer-protection legislation.
If you are a consumer purchasing products online, you generally have a legal right to withdraw from the purchase within 14 days, without having to provide a reason, subject to the exceptions provided by applicable law.
The withdrawal period normally begins when you, or a person designated by you other than the carrier, receives the product.
To exercise your right of withdrawal, you must notify Zeemed Instruments LDA of your decision before the applicable withdrawal period expires.
You may contact us using the contact details provided at the end of this policy.
To request a return, please contact us before sending the product back.
Please provide:
Our customer-service team will provide the appropriate return instructions.
Please do not send products to an address that has not been confirmed by Zeemed Instruments LDA.
For a voluntary return under the statutory withdrawal right, products should be returned in the condition required by applicable law.
We ask customers to:
A consumer may be responsible for a reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.
Because Zeemed Instruments LDA supplies medical scissors and professional medical instruments, hygiene and safety are particularly important.
Certain products may not be eligible for withdrawal after opening where the applicable legal exception for sealed goods that are unsuitable for return for health-protection or hygiene reasons applies.
Where this exception applies, the product must remain sealed and unused for the withdrawal right to be preserved.
This does not affect your statutory rights concerning products that are defective, damaged, incorrectly supplied, or not in conformity with the contract.
If you would like to exchange a product for another model, size, finish, or variation, please contact us before returning the product.
An exchange may be possible where:
For products that are defective or incorrectly supplied, Zeemed Instruments LDA will provide the remedy required by applicable law.
For a simple change of preference, the exchange may be handled as a return followed by a new order, depending on product availability and the circumstances of the request.
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide your order number and photographs of the product and packaging where possible.
After verification, we will arrange an appropriate solution, which may include:
You should not be required to bear costs resulting from our error.
If your order arrives visibly damaged, please inspect the package as soon as possible.
If the product has been damaged during transportation, contact Zeemed Instruments LDA promptly and provide photographs of:
We will investigate the matter with the relevant delivery service and provide an appropriate solution in accordance with applicable law.
If a medical instrument or other product purchased from us is defective or does not conform to the contract, please contact us.
Depending on the circumstances and your applicable legal rights, you may be entitled to remedies such as:
We may request photographs, videos, product information, or other reasonable evidence to help us assess the issue.
Nothing in this policy limits mandatory statutory consumer rights.
Returns or warranty claims do not generally cover damage caused by circumstances such as:
Where a product is supplied with specific care or maintenance instructions, customers should follow those instructions carefully.
Where you exercise a statutory right of withdrawal, the allocation of return-shipping costs will be handled in accordance with applicable Portuguese and EU law and the information provided to you before purchase.
Where a product is defective, incorrect, damaged due to our handling, or otherwise requires a remedy for which Zeemed Instruments LDA is legally responsible, we will handle the applicable costs in accordance with the law.
Where a refund is legally due, Zeemed Instruments LDA will process the refund using the original payment method where possible.
For a statutory withdrawal, applicable law determines when the refund must be made and the circumstances in which reimbursement may be withheld until the goods have been received back or the customer has provided evidence of return.
Depending on the applicable circumstances, original standard delivery costs may also be refundable as required by law.
Additional delivery costs resulting from a customer’s choice of a more expensive delivery option may not necessarily be refundable.
Returned products may be inspected after receipt to verify their condition and the reason for the return.
Where a product is returned because it is defective, damaged, incorrect, or non-conforming, our team may assess the product to determine the appropriate remedy.
Inspection does not remove or restrict any mandatory rights available to consumers under applicable Portuguese or EU law.
Different return and exchange arrangements may apply to business customers, distributors, clinics, hospitals, medical professionals, and wholesale customers.
Business-to-business orders may be subject to specific commercial terms agreed between Zeemed Instruments LDA and the customer.
If you are purchasing products for professional or business purposes, please contact us before placing a large or customized order if you require specific return or exchange conditions.
Products specially manufactured, customized, engraved, configured, or ordered according to a customer’s specific requirements may be subject to different return conditions where permitted by applicable law.
Before placing a customized order, customers should carefully verify the requested specifications.
Any mandatory statutory rights concerning defective or non-conforming products remain unaffected.
Where a product is sold as part of a set, bundle, or promotional package, the return of individual items may be subject to specific conditions.
Please contact us before returning any item from a bundle so that we can provide the correct instructions.
Returns should only be sent to the address provided by Zeemed Instruments LDA after your return request has been reviewed.
Return Address:
Zeemed Instruments LDA
R. Braamcamp 52, 1250-048 Lisboa Portugal
Please do not send returns to our registered office unless we specifically instruct you to do so.
Once we receive your returned product, we will inspect it where necessary and process the return, replacement, or refund as quickly as reasonably possible.
The exact processing time may depend on:
Statutory deadlines applicable to consumer refunds and remedies will always take precedence over any estimated processing time stated on this page.
If you have questions about an exchange, return, damaged product, or defective medical instrument, please contact us.
Zeemed Instruments LDA
Portugal
Email: info@zeemedinstruments.com Address]
Telephone: +92 300 6140835
Address: R. Braamcamp 52, 1250-048 Lisboa Portugal
When contacting us about an order, please include your order number so that we can assist you more quickly.
This Exchange & Returns Policy does not exclude, restrict, or replace any mandatory rights available to consumers under applicable Portuguese or European Union law.
Where this policy conflicts with mandatory consumer-protection legislation, the applicable law will prevail.